Platinum Promise Exclusions

Platinum Promise is subject to the following exclusions:
  • If the work is older than six years old
  • If there is insufficient evidence to determine fault
  • If other warranties or complaint processes supersede those of ELECSA
  • The cost of rectifying any consequential damage associated with the claim
  • The cost of rectifying any work or elements of work which fall beyond the activities for which the installer is registered with ELECSA (scope of certification) at the time of installation
  • Any reduction in value or loss of enjoyment use income profit or opportunity inconvenience distress or any other kind of consequential or economic loss
  • Any breakdown failure or inefficacy of machinery, boilers, computers or any other equipment/products
  • Rectification of work required due to the use of defective materials which were correctly installed
  • That part of any claim where ELECSA’s right of recovery is restricted by any contract
  • The cost of routine maintenance overhaul or modification or loss or damage arising therefrom
  • Loss caused by fair wear and tear sunlight, storm or deterioration due to neglect in maintenance, shrinkage, dampness or condensation due to normal drying out or attributable to any central heating installation a non-existent or ineffective damp-proof course
  • Any loss liability damage or defect caused by any peril capable of being insured under a commercial liability property household or similar policy of insurance whether or not such insurance is effective or in force at the time
  • Any loss destruction damage liability or expense of whatsoever nature arising directly or indirectly from or in connection with war, terrorism, nuclear or radioactive contamination risks
  • ELECSA are required to appoint all 3rd parties to conduct remedial works, claims cannot be made retrospectively unless prior agreement in writing has been obtained.