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Update for ELECSA Contractors

Release Date: 01/04/2020

The last few weeks have been a stressful and worrying time for all. Naturally, the growing seriousness of the pandemic situation continues to raise questions and create new challenges.    


To date, we have focused on ensuring the safety of our customers and our staff and have communicated the steps we have taken via our website and emails.     


Now that all our staff are working from home and our training and events schedules have been postponed or cancelled, we want to concentrate on supporting you and your business as best we are able in these most challenging of circumstances.  



We fully appreciate the stress COVID-19 is placing upon businesses and individuals and we want to help our contractors during these unprecedented and difficult times.   


Should you want to take up the option to amend the frequency of your current payments, we would ask that the company Director or PDH send an email to:  enquiries.elecsa@certsure.com headed ‘Direct Debit amendment request before the 5th of the month that your direct debit is due and provide us with the following information:   

·       EPP number and/or account number     

·       Email address     

·       Trading title (business name)     

If you would like to discuss other payment options, please email enquiries.elecsa@certsure.com    




You will continue to find all our latest information on topics such as assessments and how we are adapting our service in response to the pandemic on our website.  Follow us on Twitter for updates as we all continue to adapt to the situation.       


Current guidance from the UK Government is outlined below.    


Please note the information is accurate as of 31 March and is subject to change as the pandemic situation progresses:    


·       Guidance on tradespeople working in people’s homes   

·       Guidance for landlords and tenants in the private and social rented sectors on:   

1. Measures relating to notices seeking possession as amended by the Coronavirus Act 2020   

2. Court action on possession cases during the Coronavirus (COVID-19) outbreak   

3. Property access and health and safety obligations in the context of Coronavirus (COVID-19) restrictions  


Advice is constantly changing, and we suggest you stay up to date via the Government's own website. 




We have created a FAQ page to give you a quick response to some of the more general questions.  This will be regularly updated.  


Should you still need to contact us, then please click here to find information about the relevant department during this period.  


Please note that to support our own teams and their families during the pandemic, we have changed our opening hours for our Customer Service and Technical Team, to 9am - 5pm, Monday to Friday.    


The coming days will be challenging for all and we are working hard to support you and your business.      


Please stay safe,    


Kevan Parker  

Managing Director