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COVID-19 FAQs

 
As the situation is changing on a daily basis, we are checking the latest Goverment, HSE and NHS guidance on dealing with and preventing the spread of Coronavirus. 
 
The safety of our customers, staff and wider community is our number one priority. Our business continuity planning is continuously evolving, but to support our customers we have created some Frequently Asked Questions (FAQs) that we have received so far.
 
 
If you have further questions, please contact our customer services team on 0333 321 8220
 or email enquiries.elecsa@certsure.com.

 

Assessments

I have an assessment booked will it still be taking place?

   
As of March 23, NICEIC and ELECSA will be giving you the option to conduct your assessment utilising video conferencing solutions. We will be contacting you in advance to check whether you would like to take up this option or whether you wish to cancel without incurring a cancellation charge.  We will seek to reschedule the assessment as soon as the current situation allows.
 
Will my remote assessment take place on the same date and time as my pre-booked assessment?
 
   
Yes, the date and time of your assessment will not change. You will receive a communication with joining instructions, which will clearly outline how to join the meeting. Should you have any concerns, please contact our Scheduling Team on 01582 539008.
 
I do not have an assessment booked can I make a new booking at this time?
 
   
Yes, the process for booking assessments remains unchanged, please contact scheduling on 01582 539008.  All bookings until further notice will be conducted remotely.
 
I have an assessment booked but I am unwell will I be charged if I need to re-schedule?    
No, there will be no charges incurred should you need to re-schedule due to COVID-19 related illness or reasons
 


Customer Services

How can I set up access to the Customer Portal?    
If you are a registered Online certification and Reporting System user, your log in details should provide you access to the Customer Portal using your existing credentials. If you experience any issue or difficulty, please contact the Customer Services team through the usual channels so we can set up your account. Please note  we will need approval from the relevant PDH or QS.
 

New Scheme Applications

Will you be accepting new Scheme Applicants?     We will continue to process new Scheme Applications, securing all the paperwork and evidence to process a new application. However we will not take new application payments or schedule the application assessment until we can fulfil this in light of COVID-19 restrictions.
 

Online Certifications and Reporting System

Will you be providing support on the Online Certification and Reporting System?     Yes, our support services for contractors who use the Online Certification and Reporting System will continue through the usual channels

Technical Helpline

Will the technical helpline continue to operate for NICEIC & ELECSA members?
 
    Yes, the technical helpline will continue to operate as normal for NICEIC and ELECSA contractors. 
 

Training

I have a training course booked will it be going ahead?
 
    As of Saturday  March 21 all NICEIC and ELECSA training courses will be suspended until June 1 
 
Will my course be rescheduled?
 
   
All courses due to take place between March 21 and June 1 will be rescheduled.  We are contacting all delegates directly about the postponed courses, offering alternative dates or refunds.
 
How will you communicate the new course dates and times?
 
   
We are looking to contact all delegates over the phone, to discuss options to reschedule their course or cancel. This will be supported by email communications
Will you offer a refund if this date is not convenient?
 
    Yes, if the proposed re-scheduled dates are not suitable refunds will be offered
I no longer wish to attend the course and would like to cancel now and receive a refund is this possible?
 
    Yes, if you would prefer to cancel your booking at this stage a full refund will be offered

Events

Is Live South still going ahead in May?    
Due to the Government recommendations surrounding COVID-19, we have made the decision to cancel Live South for 2020. 
 
We will begin to process all refunds shortly using the card/ bank accounts from which the original booking was made.

Shop

I have placed an order on the NICEIC shop - will it still be delivered?
 
   
We appreciate that this is an unsettling and worrying time for our customers and appreciate your cooperation and patience. As the situation changes on a daily basis, we will provide updates that may impact our availability and deliveries.  
 

 If you have further questions, please contact our customer services team on 0333 321 8220  or email enquiries.elecsa@certsure.com.