COVID-19: Services for Customers
As a business our staff are working from home, this decision as recommended by the Government will impact the services we can deliver. Some services are operating normally, some at a reduced capacity, please view the table and contact details below for more information.
Please be advised we will look to process your request at the earliest convenience, but you request may take five working days to process.
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Department
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Telephone
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Email
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Note
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Status
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| Customer Services |
|
0333 321 8220 |
|
customer.services@niceic.com |
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Our Customer Services Team are operating at reduced capacity, please email your query through with your contact details so we can process your request
|
Reduced Service |
| Technical Helpline |
|
Phone or Email |
|
helpline@certsure.com |
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Our Technical Helpline is operating at full capacity supporting ELECSA registered contractors only. Feel free to email your query through with your contact details so we can process your request
|
Open as normal |
| Assessment Scheduling |
|
01582 539008 |
|
assessmentvisit@niceic.com |
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Your Area Engineer will contact you in advance of your scheduled, to check whether you would like a Remote Assessment
|
Open as normal |
| Insurance Services |
|
0333 015 6629 |
|
support@niceic-and-elecsa-insurance.com |
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For more information including FAQs relating to their insurance cover
|
Open as normal |
| Online Certification & Reporting System Support |
|
0333 015 6630 |
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|
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Our Online Support Team is operating a normal service, but we would recommend you submit an online ticket through the system in the first instance
|
Open as normal |
| Automated Payment Line |
|
01582 539130 |
|
customer.services@niceic.com |
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If you are looking to make a payment on your account, please call 01582 539130 and select Option 1 to use our the automated payment system. Alternatively you can make a payment through the Customer Portal www.my.niceic.com/login
|
Open as normal |
| Training Admin |
|
0333 015 6627 |
|
traininginfo@niceic.com |
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All training courses have been postponed until 1st June; our Training Team are operating a reduced service so please email us with your contact details so we can process your request
|
Reduced Service |
| Sales |
|
0333 015 6626 |
|
sales.enquires@certsure.com |
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Our Sales Team are operating a reduced service so please email us with your contact details so we can process your request
|
Reduced Service |
If you have further questions, please contact our customer services team on 0333 321 8220
or email
enquiries.elecsa@certsure.com.